Refund policy

RETURN & REFUND POLICY

RETURN WINDOW

You have 7 days from the date your order is delivered to request a return.

Requests submitted after the 30-day return period may not be accepted.

RETURN ELIGIBILITY

To be eligible for a return, your item must be:

  • Unworn and unused
  • Unwashed
  • Unaltered
  • In the same condition in which it was received
  • Returned with all original tags and labels attached
  • Returned in its original packaging

You must also provide your order number or proof of purchase.

Items showing signs of wear, washing, alteration, misuse, or damage after delivery will not be accepted.

HOW TO REQUEST A RETURN

To request a return, contact:

hello@bknwa.ph

Include:

  • Your order number
  • The item you wish to return
  • Your reason for the return
  • Clear photos if the item is damaged, defective, or incorrect

If your return is approved, we will provide instructions on where and how to send the item.

Do not send items back without first receiving approval from BKNWA.

Unauthorized returns may not be accepted.

RETURN SHIPPING

Unless the item arrived defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless the return is caused by an error on our part or a confirmed manufacturing defect.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at hello@bknwa.ph with your order number and clear photos of the issue.

Once confirmed, BKNWA will arrange the appropriate replacement, return, or refund.

Manufacturing defects may include:

  • Peeling or damaged print upon arrival
  • Loose or defective seams
  • Construction faults
  • Incorrect item received

Damage caused by improper washing, handling, storage, misuse, or normal wear is not considered a manufacturing defect.

SIZE EXCHANGES

Size exchanges may be requested within the 30-day return window and are subject to stock availability.

Return shipping for size-related exchanges is the responsibility of the customer unless the item received was incorrect.

If the requested size is unavailable, we may offer a refund or another available option.

NON-RETURNABLE ITEMS

We do not accept returns for:

  • Items that have been worn, washed, altered, or damaged after delivery
  • Items missing original tags, labels, or packaging
  • Gift cards
  • Items specifically marked as final sale

Sale or promotional items marked as final sale cannot be returned unless they arrive damaged, defective, or incorrect.

REFUNDS

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank, card provider, or payment service may require additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, contact:

hello@bknwa.ph

QUESTIONS

For questions regarding returns, exchanges, damaged items, or refunds, contact:

hello@bknwa.ph